The Heart of Energy
Nov 18, 2025
Scott Richardson
Energy Division Manager
THERE’S ONE THING you’ll find in common among all the activities of the Key Energy department—it’s all connected by our team of Energy Customer Service Representatives. This team is based at our Roland (S14) and Sully locations, which operate as our energy hubs. From these two locations, our team can facilitate product orders, deliveries, sales, service and driver operations to help support, repair, install, sell and distribute all of Key’s energy products, including propane, oil and refined fuels.
At our Sully location, the team consists of Riley Van Gilst, Shelly Vos, Bev Pothoven and Angel Dunsbergen. Dana Oetker and Scott Eilbert round out the team at our Roland location. Combined, this team has over 50 years of energy service experience. They have all spent time training on products and support functions so they can communicate with members and customers about their energy needs.
Propane, fuels and lubricants all have vastly different forms of usage that are specific to each customer, and they all come with safety standards that must be followed. This requires a knowledgeable staff who will be there to help customers when called upon. The customer service team must also be informed about basic home propane installations and safety, what fuel might be needed in the summer or winter and the differences between all hydraulic and engine oils. They must know about pricing options, contracts, billing, supply availability and how to connect you to service technicians or sales staff. All this knowledge and more is at the fingertips of our team, ensuring you get what you need when you call Key Cooperative.
As the heart of the Key Energy team, our Energy Customer Service Representatives take every piece of information that’s passed on to them, then review and deploy it. This team connects our entire sales staff as well as our locations, drivers and service technicians, all while recording everything in our customized energy software. Records on customer tanks and their usage are all managed by this team, which is invaluable information when it comes time to plan for winter months, figure budget billing plans, book spring or fall fuel needs or make sure you have enough oil on hand when it’s time to service your equipment. This team takes great pride in serving over 6,000 customers each year!
We’re proud to entrust our Energy Customer Service Representatives with meeting the various needs of all Key Energy customers. As harvest winds down and winter is about to set in, they are here to answer your questions and be your essential business partner, whether you meet them when stopping in or you reach them by phone when calling the Key Energy hotline at 800-469-1040.
Energy Division Manager
A celebration of Key Cooperative’s Energy Customer Service Representatives
THERE’S ONE THING you’ll find in common among all the activities of the Key Energy department—it’s all connected by our team of Energy Customer Service Representatives. This team is based at our Roland (S14) and Sully locations, which operate as our energy hubs. From these two locations, our team can facilitate product orders, deliveries, sales, service and driver operations to help support, repair, install, sell and distribute all of Key’s energy products, including propane, oil and refined fuels.
At our Sully location, the team consists of Riley Van Gilst, Shelly Vos, Bev Pothoven and Angel Dunsbergen. Dana Oetker and Scott Eilbert round out the team at our Roland location. Combined, this team has over 50 years of energy service experience. They have all spent time training on products and support functions so they can communicate with members and customers about their energy needs.
Propane, fuels and lubricants all have vastly different forms of usage that are specific to each customer, and they all come with safety standards that must be followed. This requires a knowledgeable staff who will be there to help customers when called upon. The customer service team must also be informed about basic home propane installations and safety, what fuel might be needed in the summer or winter and the differences between all hydraulic and engine oils. They must know about pricing options, contracts, billing, supply availability and how to connect you to service technicians or sales staff. All this knowledge and more is at the fingertips of our team, ensuring you get what you need when you call Key Cooperative.
As the heart of the Key Energy team, our Energy Customer Service Representatives take every piece of information that’s passed on to them, then review and deploy it. This team connects our entire sales staff as well as our locations, drivers and service technicians, all while recording everything in our customized energy software. Records on customer tanks and their usage are all managed by this team, which is invaluable information when it comes time to plan for winter months, figure budget billing plans, book spring or fall fuel needs or make sure you have enough oil on hand when it’s time to service your equipment. This team takes great pride in serving over 6,000 customers each year!
We’re proud to entrust our Energy Customer Service Representatives with meeting the various needs of all Key Energy customers. As harvest winds down and winter is about to set in, they are here to answer your questions and be your essential business partner, whether you meet them when stopping in or you reach them by phone when calling the Key Energy hotline at 800-469-1040.